Privacy Policy | Trina's Concierge & Catering

Trina's Concierge & Catering ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit trinacc.com (the "Site") or use our services, including communications via SMS/text message.

By using the Site or our services, you agree to the practices described in this policy. If you do not agree, please do not use the Site or our services.

1. Information We Collect

We may collect the following categories of personal information:

Contact information: name, phone number, email address, mailing address
Service information: event details, catering requirements, special requests, scheduling preferences
Communications: messages, inquiries, and feedback you send us (including via SMS)
Billing information: payment method details (processed through a third-party payment processor — we do not store full card numbers)
Website usage data: IP address, browser type, pages visited, referring URLs, and other standard log data, which may be collected automatically via cookies or similar technologies

2. How We Collect Information

Directly from you — when you submit a contact or booking form, send us an email or SMS, or request a quote
Automatically — via cookies and web analytics tools when you visit the Site (see Section 8)
From third-party services — such as our payment processor or communications platform, as needed to provide services

3. How We Use Your Information

We use your personal information to:

Respond to inquiries and service requests
Provide, schedule, and coordinate concierge and catering services
Send quotes, invoices, confirmations, and service updates
Communicate with you via phone, email, or SMS about your bookings or account
Process payments and manage billing
Improve our services and Site
Comply with legal obligations

We do not sell your personal information or use it for third-party advertising or marketing purposes.

4. SMS / Text Messaging

Summary: We only text you about your own service inquiries or bookings. You can opt out any time by replying STOP.

We may use SMS text messaging through our business phone number to communicate with you about your inquiries, service appointments, quotes, invoices, and customer support. Standard message and data rates may apply.

Consent: By providing your mobile phone number and requesting our services or submitting a contact form, you consent to receive transactional and service-related SMS messages from Trina's Concierge & Catering. We will not send you marketing or promotional SMS messages without your separate, express written consent.

Message frequency: Message frequency varies based on your service needs. There is no fixed recurring schedule — we message you only as needed in connection with your service.

Opting out: You may opt out of SMS communications at any time by replying STOP to any message we send. After opting out, you will receive one final confirmation message and no further SMS messages, except where required by law or to fulfil an active service obligation.

Help: Reply HELP to any message for assistance, or contact us directly through the information in Section 11.

No sharing of SMS consent data: Mobile opt-in data and SMS consent information are never shared with third parties for any purpose, including marketing. This exclusion applies even where other data sharing is described elsewhere in this policy.

5. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share your information only in the following limited circumstances:

Service providers: We work with trusted third-party vendors (e.g., payment processors, communications platforms, scheduling tools) who assist us in operating our business. These vendors are contractually required to protect your information and use it only to perform services on our behalf.
Legal requirements: We may disclose information where required by law, court order, or government authority, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business transfers: If Lexnan Ventures LLC is involved in a merger, acquisition, or asset sale, your information may be transferred. We will notify you before your information becomes subject to a materially different privacy policy.

6. Data Retention

We retain your personal information for as long as necessary to provide services, fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we delete or anonymize it using reasonable procedures.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Cookies and Website Analytics

Our Site may use cookies and similar technologies to understand how visitors use the Site, improve user experience, and gather aggregate analytics. Cookies are small data files stored on your device. You can control cookies through your browser settings. Disabling cookies may affect some functionality of the Site. We do not currently respond to "Do Not Track" browser signals, but we do not engage in cross-site tracking for advertising purposes.

9. Children's Privacy

Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

10. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to certain exceptions)
Opt out of SMS communications (by replying STOP)

To exercise any of these rights, please contact us using the information in Section 11. We will respond to verifiable requests within a reasonable timeframe.

California residents: Under the California Consumer Privacy Act (CCPA), you have additional rights including the right to know, delete, and opt out of the sale of personal information. We do not sell personal information. For further inquiries, please contact us.

11. Contact Us

For questions, requests, or concerns regarding this Privacy Policy, please contact us:

Trina's Concierge & Catering
Operated by Lexnan Ventures LLC
Website: trinacc.com
Phone: 866-91TRINA

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. Continued use of the Site or our services after changes are posted constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.